At Digital Transformation World 2019, Faisal Vishram, Senior Technical Architect, CTO Office, TELUS and Scott Casey, VP Sales Europe at IQGeo, presented on 'Creating a customer-centric digital ecosystem at TELUS' in the Digital Customer track.
View the presentation from the event to learn about:
- Validating and consolidating data into useable, actionable information
- Adopting advanced technology to drive efficiency through information insights
- Transitions from raw data to presenting near real-time, customer-centric network information
- Measurable improvements, including customer innovation driven KPIs
- Challenges encountered and solutions used